Refund and Returns Policy

Satisfaction Guarantee

At Stoned Ape Genetics, we want you to be completely satisfied with your purchase. If you encounter any issues with our products, we’re here to help. Please read our return policy carefully.

Eligibility

  1. Returns and Replacements: We offer returns or replacements within 30 days of purchase.
  2. Testing on Agar:
    • We encourage customers to test our products on agar before returning them.
    • If you suspect contamination, please follow these steps:
      1. Photograph the Contaminated Syringes: Take clear photos of the contaminated syringes.
      2. Contact Us: Email us at [email protected] with the photos and a brief description of the issue.
      3. Return Process: We’ll guide you through the return process.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at [email protected]. Provide your order details and a description of the issue.
  2. Return Authorization: We’ll provide you with a return authorization number (RMA) and instructions on how to proceed.
  3. Shipping: Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs.

Refunds and Replacements

  1. Refunds: Once we receive the returned item, we’ll inspect it. If eligible, we’ll issue a refund to your original payment method.
  2. Replacements: If you prefer a replacement, we’ll send it promptly.

Conditions for Returns

  1. Unused and Unopened: Returned items must be unused, unopened, and in their original packaging.
  2. Contaminated Products: If you suspect contamination, follow the testing process mentioned above.

Contact Us

If you have any questions about our return policy, feel free to reach out to us at [email protected].

Feel free to customize this policy to match your specific requirements. If you need further assistance, don’t hesitate to ask!